Política de envío

1. Free Shipping Service:
- In case of an incorrect address caused by us, we will reship free of charge. However, if the address was entered incorrectly by you, additional shipping fees will be your responsibility.
2. Once an order has been shipped, it cannot be canceled. However, we can offer a one-time free product replacement.
3. Customer service hours are Monday to Friday, 9:00 AM to 5:00 PM North American Time.

SHOPPING & SHIPPING POLICY

nuTRIELD can ship to most addresses in the world but please note our shipping policy below:

Shipment will be by Courier Service.
1.A PO Box number is not acceptable for the Shipment Address. A deliverable address and telephone number are required. If an order is returned to us due to incorrect address, refused by the recipient, failed delivery attempts, provision of a PO Box number or other reasons, such orders are regarded as “undeliverable orders” and we shall inform you by e-mail about the same. In such cases, we will issue a refund to you after deducting the shipping charges and a reasonable handling charge (which will not exceed 15% of the total value of the “undeliverable order”). We are also unable to re-ship “undeliverable orders” but you are welcome to shop online on our website again.
2.We will endeavor to ship within 3 working days upon receipt of a Confirmed Order. However, this is subject to stock availability. You will be informed by email if stock is not available and the expected delivery date. We will process your Confirmed Order as soon as we receive them, but please note that we are unable to guarantee delivery time as there are many factors that may affect delivery time. For example, some countries may require several weeks to inspect parcels, or delivery may be delayed during holiday periods such as Christmas, New Year, etc.