退款政策
Returns
Our return policy is valid for 7 days from the date of delivery.
If more than 7 days have passed since the delivery date, we unfortunately cannot offer a refund or exchange.
Because our products are health supplements and consumable goods, we maintain strict safety and quality standards.
For this reason:
• Opened or used products are not eligible for return or refund
• Sale or promotional items are non-returnable
• Subscription orders and free promotional items are non-refundable
To be eligible for a return:
• The product must be unused
• The product must be unopened
• The product must be in original packaging
• You must provide proof of purchase
All returns must be approved by our customer support team before being sent back.
Unauthorized returns sent without approval may not be accepted.
Please do not send products directly to the manufacturer.
Return Authorization (Required)
To initiate a return request, please contact us at:
Once your request is approved, we will provide instructions for the return process.
Returns sent without Return Authorization (RMA) may be refused.
Partial Refunds (if applicable)
In certain circumstances, partial refunds may be issued:
• Products returned in a condition different from the original shipped condition
• Items damaged due to reasons not caused by our company
• Items returned outside the return window but accepted at our discretion
In such cases, a restocking or handling fee may apply.
Refunds
Once your return is received and inspected, we will notify you via email regarding the status of your refund request.
If approved, the refund will be processed and credited back to your original payment method.
Please allow 5-10 business days for the refund to appear depending on your bank or card issuer.
Delayed or Missing Refunds
If you have not received your refund:
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Recheck your bank account
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Contact your credit card provider
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Contact your bank
Refund processing times vary depending on financial institutions.
If you still have not received your refund, please contact us at:
Exchanges
We only replace items if they are defective or damaged upon delivery.
If you need to exchange a product for the same item, please contact us at:
Supporting photos may be required for verification.
Return Shipping
Customers are responsible for return shipping costs.
Shipping costs are non-refundable.
If a refund is issued, the return shipping cost may be deducted from the refund amount.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Chargeback & Dispute Policy
By placing an order on our website, you agree to contact our customer support team to resolve any issues before initiating a payment dispute or chargeback.
Unauthorized chargebacks or disputes may be considered abuse of our refund policy.
We reserve the right to:
• Suspend future purchases
• Refuse service
• Provide dispute evidence to the payment processor
We are committed to resolving all customer concerns in a fair and timely manner.